Senior Manager E-Business Development

PGZ International

Houten / Wommelgem (Belgium)
Member MT
Grow and nurtured a team of 12 professionals

 

Transformed a very traditional company to an Omni Channel player

Jan 2016 • jan 2019

Defined Omni Channel Strategic direction and expansion planning aligned with the company strategy and translated this into;

  • the digital projects roadmap (innovation pipeline) from identification, prioritization, assessment through pilots and eventual hand over to business
  • facilitated the prioritization process o installed and nurtured a team of 12 professionals for Platform maintenance/growth, Online Marketing (SEO, SEA and E-Mail marketing) and reporting

Partner with key stakeholders to provide solution thinking in creation, prioritization and validation

Lead the execution of pilots as a program manager including conception, implementation, measurement, and in the case of ‘successful’ pilots, transition and deployment

.While maintaining and improving the current business, also launch new additional service offerings (MVP) resulting in:

  • rebranded PGZ to an open and visionary company, by also modernizing the corporate identity
  • defined, developed and implemented an Omni Channel sales strategy to transform a traditional company (and industry) in construction(DIY) materials to an online B2B and later B2C e-commerce player, to make our customers “Omni Channel Proof”
  • developed new proposition and solutions to broaden our position in the value chain and create added value to both retailers and suppliers to serve the over 2.000 DIY stores in the Benelux

Setting up processes resulting in new department (back office) for digitalizing our inventory and filling/maintaining the Product Information System

  • Became GS1 member to push standardization within the DIY industry
  • Launching Bluetooth scanners for our field sales and the independent retailers, extending this solution with online POS system for the retailer
  • Provided independent Belgium DIY-retailers with their own web shop, powered by PGZ (including our stock, product data, PSP, financial clearing, logistic fulfilment and returns handling), so the store becomes an Omni Channel player
  • Create and deliver training materials for pilot transition to business operational ownership

Member MT

  • provide Program Management and collaboration methods and tools to support the Omni Channel program and pilot process
  • define key metrics for pilots and assessments that align with business goals
  • create and deliver actionable reports o Manage vendor and agency relationships from selection and negotiation throughout project implementation

Manager Online Europe

AudioNova International, Rotterdam(+15 countries)
Member MT
Grow and nurtured an international team of 6 professionals

2013 • 2016

Defined, developed and implemented an Omni Channel content marketing strategy to translate customer needs with business and marketing goals into meaningful deliverables;

  • launched SAAS solutions for online CRM & Customer Segmentation, A/B testing, E-mail and SMS marketing
  • built and deployed several country specific web shops
  • rebuilt and repositioned all the local websites in one central system
  • centralized approximately 3.000 domain names during the process

Responsible for online traffic, appointments in the stores; set-up affiliate /online marketing to deliver appointments for the 2.000 physical stores;

  • piloted in The Netherlands and successfully rolled out to the other countries o Lead development of tools and reporting frameworks that provide information on traffic generation performance and effectiveness, started a central Online Marketing department-The Lead Team o
  • share insights from traffic generation with a large number of stakeholders across the organization
  • rolled-out Marketing Automation software (Pardot) and processes to provide uniformity and consistency in prospect/client approach and measurements
  • ensured the team worked cross-functionally with product domains, local marketing and Branding to create synergies, address opportunities and drive revenue

Able to successfully build bridges across functions thereby utilizing the full mix of skills and abilities in existence within the organization

• engage and motivated all internal and external parties in the change process

Senior E-Commerce Manager

Euretco, Hoevelaken
Member MT


Initiated Game Changing modellaunched Eureco Online
Grow and nurtured a team of 16 professionals

Oct 2010 • Jul 2013

Defined, developed and implemented a game-changing e-Commerce platform to provide “clicks & bricks” solutions for self-employed retailers in Fashion, Media, Living and Sport industry 

  • Unique setup combining self-employed business owners in one model with one shared stock position and shared E-Commerce costs;
  • making them “back-end friends • front-end competitors

Created the pilot, the roll out strategy and documented handover after successful trial period with 20 independent retailers

Partner with key stakeholders to provide solution thinking in creation, prioritization and validation in all business units

As the founder of Euretco Online, I managed and grew the online team to nine professionals while empowering the business units with experience and confidence to deliver the new in house developed online solutions and services to our customers

Installed our own professional marketers for SEO, SEA, E-mail and other online marketing work

Member MT

What an experience, interested? me...

Download CV in Pdf format

E-Commerce Manager ai

Scotch & Soda, Amsterdam/Hoofddorp
Installed a team of 12 professionals

Apr 2010 • Sep 2010

Launched the new web store, including financials and logistics, before the Fall Winter collection lauch

  •  Increased online sales by 500%, within the first year
  • Hired, installed and trained a web service team of twelve

Redesigned the website, started a blog, setup social-media strategy

  • Won prestigious award for best designed website

Online Strategist ai

1850, Hilversum

Nov 2009 • May 2010

Develop new position and implement solutions within the online environment

Train the marketers, created and deployed their social strategy and SEO-SEA campaigns

Marketing Director ai

Sanoma /Auto Trader, Hoofddorp/Maarssen
Member MT
Nurtured a team of 8 professionals

Jan 2009 • Jan2010

After Sanoma acquired AutoTrader they needed someone to maintain stability within the changing organisation Managing marketing department (8 FTE)

  • Responsible and executes the SEO, online marketing and the social strategy.

Developing the new strategy in close cooperation with the current and new stakeholders

Changed the business model from selling 2nd -hand car ads to a full-service business dashboard, to empower the garage keeper with all kind of essential services

Defined the mobile strategy & launched three iPhone/iPad apps

Integrate the newly acquired Auto Trader into the Sanoma (AutoWeek) organization

Online Marketing Manager ai

UPC Broadband, Schiphol-Rijk

Nov 2008 • Dec 2008

Defining a pan European new CMS platform rollout, together with a new advertising model and improved SEO. Defined the Marketing and Sales requirements for this new project

Online Marketing Manager ai

European Auto Trader, Maarssen

Jul 2008 • Nov 2008

Publisher of Auto Trader, Motor Trader and Classic Trader. Define the new online strategy turning AutoTrader in a Business to Business service provider and enforced the online presence. Realized their SEO. Launching new online products.

Product Manager Online ai

Springer/BohnStafleuVanLochem, Houten

Jul 2008 • Oct 2008

Launch two new web shops and a video portal for two new online initiatives

Business Development Manager ai

InterTalk International, Amsterdam

Jan 2008 • Jun 2008

Market and define Business Propositions from our technical solutions within the SocialWeb2.0 environment. Defined and launched the InterTalk Mobile Proposition and the Enterprise 2.0 proposition

Senior Project Manager ai

Tribal DDB, Amstelveen

Jun 2007 • Dec 2007

Develop and ran a web-redesign project for Achmea. Manage several worldwide online lead generation projects/campaigns for Philips (Philips Aurea 60+ countries, first time we used the London philharmonic orchestra for website music) and KLM (Worldwide!)

Account Director ai

Euro RSCG/4D, Amstelveen

Apr 2007 • Jun 2007

Responsible for Rabobank and Leffe account. Help customers with their online creative strategy

Mobile Portal Manager

Orange Netherlands, Den Haag

Jan 2007 • Mar 2007

Responsible for the marketing and sales of the mobile Internet Portal Orange World, tranformed the walled garden into an open webportal, with succesfull commercial initiatives

Client & Strategy Manager

SATAMA Interactive, Amsterdam

Jan 2006 • Dec 2006

To identify (and sell) online opportunities with our customers/prospects. Helping clients like Vodafone, Orange, XS4ALL, RBI and Sdu with improved webprecence, online CRM, search engine optimization and the overall online strategy, e-commerce solutions and implementation. Set up a Web Analytics competence unit. Managed 3 dedicated project managers

Client Services Director

Veritate eMarketing, Amsterdam

Apr 2005 • Jan 2006

Define together with our clients their eMarketing strategy and implement the campaigns/solutions

Account Director

Upstream Advertising, Amsterdam

Jun 2002 • Mar 2005

Realize over 200% growths during tenure. Serving clients like the Mercury, IBM Software and LG Electronics. Won two times "The best radio commercial" for LG (Mooi spul he). Became the LG product launch country for new products, which were repeated in all LG countries after succesful launch in NL

Business Development Manager

spark energy, Lelystad

Dec 2001 • May 2002

Setting up new business rules and built, from a business perspective, a new CRM (sales & customer care) and billing system

eCRM specialist

Nuon NV, Amsterdam, Hilversum

Jan 2000 • Dec 2001

Identify CRM challenges within Nuon, built business cases, designed processes/solutions and set up projects, to change Nuon from a connection thinking organization” to a client focused organization. Implement Siebel CRM and BI. During tenure I was engaged in starting a green energy company in Austin Texas

CRM skill group manager

Capgemini, Utrecht, Paris, Brussels, Nice, London

Jan 1998 • Jan 2000

Expanded and nurtured competence/implementation team from 10 to 60 people. As Partner/alliance-manager I managed Clarify, from a pre-sales and pre-consulting perspective. Experience of dealing with and consulting on the following products, Online Customer Care, BI, CRM (pivotal, Oracle, Clarify and Siebel), ERP & Billing, Provisioning, CTI, and other call center technologies. Worked in London, Nice and was arround Europe for over a year

eBusiness manager

NEROC Amsterdam, Amsterdam

Feb 1997 • Dec 1998

Responsible for a new online-department where we produced Internet/Intranet websites and database publishing solutions for printing brochures and door2door materials for large groceries

Account Director

Uitgeverij ManagementMedia, Hilversum

Jun 1995 • Feb 1997

Responsible for selling advertisement space. Launched a new magazine called "verpakken"

Sales Manager
1/3 owner

Uitgeverij Acces, Amsterdam

Feb 1992 • Jun 1995

Sterted in this new company and directly tripled it's size

Verzekerings specialist

Flebologisch Centrum Oosterwal, Alkmaar

May 1991 • Jan 1992

My first real job, after a lot of dishwashing, bar tendering and waitering

Education


Post HBO New Media, Fontys Hogeschool/ Cedutec, Eindhoven 1997 • 1998
NIMA-B ISBW, Amsterdam 1995 • 1996
HEAO HES-CE, Amsterdam (Business Economics) 1991 • 1994
HTS Alkmaar (higher technical school) 1990 • 1991
Fluent Dutch & English,
Basic German & French

Skills & trainings


CMS

  • WordPress,
  • Drupal,
  • Yoomla,
  • SDL and many more

E-commerce

  • Magento 1 & 2,
  • DemandWare,
  • InterShop,
  • Hybris,
  • WooCommerce,
  • PSP
  • Adyen
  • Buckaroo

PIM systems

  • Informatica (Heiler),
  • Hybris,
  • Concentrator (Diract-IT), 
  • NextChapter
  • Optimization A/B testing VisualWebsiteOptimizer), Adobe , WebTrends, peageleads and Google (full suite)
    Online marketing Skilled Adwords, Affiliates and Search-Engine Optimization professional
    CRM SIEBEL, Clarify, Oracle, Microsoft, Salesforce
    PM Agile Scrum, Prince II, trello, MS Projects and Portfolio Management

What an experience, are you , if yes hire me

Voluntary work


One

Board member; charity organization kindermonument.org
Arranging two memorial service per year(4th May, dodenherdenking) and 3rd October, Memorial of the big transfer of Jews from Amsterdam Rivierenbuurt

Two

For years I instructed older people to work with internet at an elderly home to make their life connected with the outside world again, learned them to communicate with their (grand) children, online banking, Social Media...

Three

For KiKa we arranged for years concerts to raise money and donate it to KiKa.